Compensation and Refunds.
AMERICAN DATA NETWORKS has the duty to provide the contracted telecommunications service efficiently and continuously and to apply compensation and reimbursement in case of service degradation or interruption, except for those cases that are considered exempt from liability according to current regulations. For the purpose of compensation for interruptions, the operator/supplier will count the time of service interruption from the instant in which the interruption occurs until the instant in which the service is fully restored and returns to its normal operating condition. The calculation of the compensation shall be made in the following manner, as established in the Service Provision and Quality Regulations:
For purposes of accounting in the above formula, a degradation in a telecommunications service is considered to constitute an interruption, when at least one of the particular indicators defined in the RPCS for the service in question, has a compliance equal to or less than 40%.
Contracting conditions: Valid identity card or passport.
